Returns Policy

Introduction

Thank you for choosing Queen of the Thrones®. If you are not satisfied with your product, know that we are here to help.

Return and Refund Policy

At Queen of the Thrones®, we prioritize one thing above all else — your wellness. And we want you to be 100% satisfied with your purchase.

If, for whatever reason, your product does not meet your expectations, simply initiate a return within 45 days of the date delivery.

If you purchased your product from one of our authorized sellers, we ask that you first contact the seller from which you purchased your products to inquire about its return policy. If you are unable to return your product to the authorized seller or are not satisfied with the seller’s resolution, please contact us.

Please have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to Queen of the Thrones®, or provide other information to assist us in processing your request.

Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the return and refund policy is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The return and refund policy is also limited to original, end-user purchasers in the United States. If you have any questions regarding whether a seller is an authorized seller of our products, please contact our Customer Care Team.

Queen of the Thrones® reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or where Queen of the Thrones® concludes that the purchaser has abused the return and refund policy. Queen of the Thrones® may amend or terminate this policy at any time without notice.

Shipping Costs

Return Shipping Costs

  • If you added Free Returns + Package Protection (Redo) at checkout, your return label is free.
  • If Redo was not added, return shipping is paid by the customer and can be purchased through our return portal.

Shipping costs vary depending on the item’s weight, size, and the return location. Original shipping charges are non‑refundable.


Claims

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Here is how to Return Your Package

Start Your Return or Claim

Visit our Returns Portal and enter your order number and email address. Once your return is submitted, you will receive a shipping label (and a QR code for printer-free drop-off) by email. 

Contact Us

Questions, comments, or feedback? Reach out to our dedicated Customer Care Team at care@queenofthethrones.com. A member of our team would be more than happy to assist you in making things right.

Last Updated: September 30, 2026